{"id":51091,"date":"2022-11-18T09:08:12","date_gmt":"2022-11-18T08:08:12","guid":{"rendered":"https:\/\/www.computerline.fr\/?page_id=51091"},"modified":"2026-09-14T10:30:58","modified_gmt":"2026-09-14T08:30:58","slug":"contact-logiciel-de-gestion-des-commandes","status":"publish","type":"page","link":"https:\/\/www.computerline.fr\/en\/contact-logiciel-de-gestion-des-commandes\/","title":{"rendered":"Order management software"},"content":{"rendered":"<section class=\"cl-section\">\n\t<div class=\"cl-conteneur\">\n\n\t\t<div class=\"cl-duo cl-duo--egal\">\n\t\t\t<div class=\"cl-duo__image\">\n\t\t\t\t<figure>\n\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/11\/logiciel-gestion-des-commandes-768x484.png\" alt=\"Mains sur le clavier d\u2019un ordinateur portable, illustration d\u2019un logiciel de gestion des commandes\" width=\"768\" height=\"484\">\n\t\t\t\t<\/figure>\n\t\t\t<\/div>\n\t\t\t<div class=\"cl-duo__texte\">\n\t\t\t\t<nav class=\"cl-sommaire\" aria-label=\"Page contents\">\n\t\t\t\t\t<p class=\"cl-oeil\">On this page<\/p>\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t<li><a href=\"#en-bref\">What the software does<\/a><\/li>\n\t\t\t\t\t\t<li><a href=\"#ressaisie\">The cost of a re-entered order<\/a><\/li>\n\t\t\t\t\t\t<li><a href=\"#documents\">The documents produced<\/a><\/li>\n\t\t\t\t\t\t<li><a href=\"#chaine\">From quote to delivery<\/a><\/li>\n\t\t\t\t\t\t<li><a href=\"#stock\">Orders and stock<\/a><\/li>\n\t\t\t\t\t\t<li><a href=\"#achat\">Purchasing and replenishment<\/a><\/li>\n\t\t\t\t\t\t<li><a href=\"#metiers\">Depending on your activity<\/a><\/li>\n\t\t\t\t\t\t<li><a href=\"#questions\">Frequently asked questions<\/a><\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t<\/nav>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n<\/section>\n\n<section class=\"cl-section cl-section--gris\" id=\"en-bref\">\n\t<div class=\"cl-conteneur\">\n\n\t\t<p class=\"cl-oeil\">In brief<\/p>\n\t\t<h2>What order management software does for you<\/h2>\n\n\t\t<div class=\"cl-grille cl-grille--quatre\">\n\n\t\t\t<div class=\"cl-carte\">\n\t\t\t\t<h3>Single entry<\/h3>\n\t\t\t\t<p>The data is entered at the time of order. The quote, the note, the invoice and the credit note pull through what already exists, without anyone having to recopy a reference or an address.<\/p>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"cl-carte\">\n\t\t\t\t<h3>The following stock<\/h3>\n\t\t\t\t<p>The dispatch note and the delivery note update the stock as soon as they are recorded. The stock is no longer just a reflection of the previous day.<\/p>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"cl-carte\">\n\t\t\t\t<h3>The weights and the tare<\/h3>\n\t\t\t\t<p>The number of orders, the number of items and the weight of the products are kept, along with the gross and net weights and the calculation of the tare.<\/p>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"cl-carte\">\n\t\t\t\t<h3>Both directions<\/h3>\n\t\t\t\t<p>Purchase orders are automated on both the purchasing and sales sides. What you order from your suppliers follows the same path as what your customers order from you.<\/p>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"cl-section cl-sombre\" id=\"ressaisie\" style=\"background: var(--cl-degrade)\">\n\t<div class=\"cl-conteneur\">\n\t\t<div class=\"cl-article\">\n\n\t\t\t<p class=\"cl-oeil\">The real cost<\/p>\n\t\t\t<h2>The cost of an order re-entered three times<\/h2>\n\n\t\t\t<p>An order rarely involves just a single document. There is the quote, the purchase order, the dispatch note, the delivery note, the invoice. When these documents live in separate files, the same reference is typed out five times, and it only takes a single mistake for the entire chain to be wrong.<\/p>\n\n\t\t\t<p>The error isn't noticed at the time of entry. It's noticed at delivery, when the customer receives three parts instead of four. It's noticed on the invoice, when the amount doesn't match the signed quote. It's noticed at stock-take, when the displayed inventory doesn't match the warehouse.<\/p>\n\n\t\t\t<p>The time spent re-entering data is never the real cost. The real cost is the time spent finding out which of the five versions is telling the truth.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"cl-section\" id=\"documents\">\n\t<div class=\"cl-conteneur\">\n\n\t\t<p class=\"cl-oeil\">No re-entry required<\/p>\n\t\t<h2>The documents that the software produces<\/h2>\n\n\t\t<p class=\"cl-chapeau\">In order management software, each document carries over the previous one. Data is entered only once, at the order stage.<\/p>\n\n\t\t<div class=\"cl-grille\">\n\n\t\t\t<div class=\"cl-carte\">\n\t\t\t\t<h3>Estimates, invoices and credit notes<\/h3>\n\t\t\t\t<p>Contact simplifies the creation of quotes, invoices and credit notes. An accepted quote becomes an invoice without anything needing to be copied out, meaning there is no possible discrepancy between what was promised and what is billed.<\/p>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"cl-carte\">\n\t\t\t\t<h3>Purchase orders<\/h3>\n\t\t\t\t<p>Purchase orders are automated from existing documents, on both the buying and selling sides. The order incorporates the references, quantities and terms already recorded.<\/p>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"cl-carte\">\n\t\t\t\t<h3>Gate passes and delivery notes<\/h3>\n\t\t\t\t<p>Goods issue and delivery are generated from the software and update the stock at the time they are recorded. No carry-forward needs to be done elsewhere.<\/p>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"cl-carte\">\n\t\t\t\t<h3>Lesson plans<\/h3>\n\t\t\t\t<p>The automatic creation of picking slips avoids having to rebuild the list by hand before each dispatch. The warehouse worker works from an accurate list.<\/p>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"cl-section cl-section--gris\" id=\"chaine\">\n\t<div class=\"cl-conteneur\">\n\t\t<div class=\"cl-article\">\n\n\t\t\t<h2>From quote to delivery, the complete chain<\/h2>\n\n\t\t\t<p>The value of order management software lies in the linking of documents, not in each one taken in isolation. A request arrives; it becomes a quote. The accepted quote becomes an order. The order generates a picking list, then a dispatch note, then a delivery note, then an invoice. At no point does anyone have to retype a reference.<\/p>\n\n\t\t\t<p>This is what enables a team to stay in control of the entire supply chain rather than outsourcing it. You keep management in-house, and the time saved is reinvested into what generates value: quality, customer tracking and after-sales service.<\/p>\n\n\t\t\t<h3>What an invoice must contain<\/h3>\n\n\t\t\t<p>The content of an invoice is fixed by regulations, and the list is changing. Since 1st September 2026, four new mandatory details apply, including the customer's Siren number and the delivery address for goods when it differs from the billing address, as published by <a href=\"https:\/\/www.economie.gouv.fr\/entreprises\/factures-mentions-obligatoires\" target=\"_blank\" rel=\"noopener\">the Ministry of Economy<\/a>. This is something to review with us regarding your setup rather than discovering it on an invoice that has already been sent.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"cl-section\" id=\"stock\" style=\"background: var(--cl-doux)\">\n\t<div class=\"cl-conteneur\">\n\t\t<div class=\"cl-article\">\n\n\t\t\t<h2>Orders and stock move forward together<\/h2>\n\n\t\t\t<p>Stock management and order management are two views of the same movement. A recorded dispatch is both an order line fulfilled and one fewer part in the warehouse. As long as the two live in separate tools, one of the two is always wrong. This is why order management software keeps the stock in the same database.<\/p>\n\n\t\t\t<p>Contact aligns the two. The inventory is automated, and the software calculates actual and theoretical stock levels. You therefore know what is available for the next order without having to go and count the shelves. The details of this section are on the page of the <a href=\"\/en\/contact-logiciel-de-gestion-de-stocks\/\">inventory management software<\/a>.<\/p>\n\n\t\t\t<h3>The weight and the remnants<\/h3>\n\n\t\t\t<p>The software manages the entry of the number of orders and items ordered, as well as product weights, including gross and net weights and tare calculation. The tracking of site deliveries, dispatches and backorders makes it possible to know what remains outstanding on an ongoing project, item by item.<\/p>\n\n\t\t\t<p>This is the point that determines the accuracy of a lengthy file. As long as the remainder is not followed up, the gap between what the screen shows and what was actually delivered grows from one order to the next. The page of <a href=\"\/en\/logiciel-de-location-materiel-btp\/\">construction equipment rental software<\/a> Detail the case of construction sites.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"cl-section cl-section--gris\" id=\"achat\">\n\t<div class=\"cl-conteneur\">\n\t\t<div class=\"cl-article\">\n\n\t\t\t<h2>Purchasing side: supplier orders and replenishment<\/h2>\n\n\t\t\t<p>An order management software that only looks at sales is only doing half the job. Contact automates purchase orders on both the buying and selling sides, and the purchasing module is part of the range just like the sales, rental and file modules.<\/p>\n\n\t\t\t<p>Automatic stock updating prevents you from having surpluses compared to your actual needs, since your purchases align with stock changes rather than an estimate made from memory. Replenishment ceases to be a guesswork decision and becomes a matter of interpretation.<\/p>\n\n\t\t\t<p>Suppliers live in the same database as customers, in <a href=\"\/en\/solutions-logicielles-contact\/logiciel-contact-crm\/\">Contact CRM<\/a>. A purchase order, a notified delivery time and an observed delay are therefore recorded on the supplier's file, rather than in the inbox of the person who placed the order.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"cl-section\" id=\"metiers\">\n\t<div class=\"cl-conteneur\">\n\t\t<div class=\"cl-article\">\n\n\t\t\t<h2>Depending on your activity<\/h2>\n\n\t\t\t<p>Contact is fully customisable according to your business. What the order management software needs to produce changes depending on what you sell, hire out or prepare.<\/p>\n\n\t\t<\/div>\n\n\t\t<div class=\"cl-grille cl-grille--trois\">\n\n\t\t\t\t<div class=\"cl-carte\">\n\t\t\t\t\t<h3>Trading<\/h3>\n\t\t\t\t\t<p>Purchasing, sales, stock and barcodes in the same chain. The <a href=\"\/en\/solutions-logicielles-contact\/logiciel-contact-negoce\/\">Trade Contact module<\/a> covers sales, purchasing, stock and barcode management, along with import and export.<\/p>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"cl-carte\">\n\t\t\t\t\t<h3>Equipment hire<\/h3>\n\t\t\t\t\t<p>The order becomes a reservation, and the issue slip becomes a scheduled departure. <a href=\"\/en\/solutions-logicielles-contact\/logiciel-contact-location\/\">Contact Location<\/a> manages the booking right through to invoicing, and the page of the <a href=\"\/en\/logiciel-location-materiel\/\">equipment rental software<\/a> Detail the schedule.<\/p>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"cl-carte\">\n\t\t\t\t\t<h3>Events management<\/h3>\n\t\t\t\t\t<p>Equipment leaves in batches and has to be checked piece by piece, which gives preparation sheets and backorders a particular importance. The case is dealt with on the page of the <a href=\"\/en\/logiciel-de-gestion-location-materiel-evenementiel\/\">event equipment rental management software<\/a>.<\/p>\n\t\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"cl-article\">\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"cl-section cl-section--gris\" id=\"questions\">\n\t<div class=\"cl-conteneur\">\n\t\t<div class=\"cl-article\">\n\n\t\t\t<h2>Frequently asked questions about order management<\/h2>\n\n\t\t\t<div class=\"cl-volets cl-volets--accordeon\">\n\n\t\t\t\t<details class=\"cl-volet\" id=\"q-ressaisie\">\n\t\t\t\t\t<summary><h3>Do you really have to re-enter it for every document?<\/h3><\/summary>\n\t\t\t\t\t<div class=\"cl-volet__corps\">\n\t\t\t\t\t\t<p>No, and that is the main benefit of order management software. Each document follows on from the previous one: data is entered just once, at the order stage. The accepted quote becomes an invoice without anything having to be copied out again, and purchase orders are automated from existing documents.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/details>\n\n\t\t\t\t<details class=\"cl-volet\" id=\"q-stock\">\n\t\t\t\t\t<summary><h3>Does the stock update automatically?<\/h3><\/summary>\n\t\t\t\t\t<div class=\"cl-volet__corps\">\n\t\t\t\t\t\t<p>Yes. The goods issue slip and the delivery note update the stock at the time they are recorded, and that is what separates an order management software from a receipt book. The inventory is automated, and the software calculates actual and theoretical stock levels.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/details>\n\n\t\t\t\t<details class=\"cl-volet\" id=\"q-achat\">\n\t\t\t\t\t<summary><h3>Does the software also manage supplier orders?<\/h3><\/summary>\n\t\t\t\t\t<div class=\"cl-volet__corps\">\n\t\t\t\t\t\t<p>Yes. Purchase orders are automated on both the purchasing and sales sides, and the purchasing module is part of the range. Your purchases align with stock changes, which avoids surpluses relative to actual needs.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/details>\n\n\t\t\t\t<details class=\"cl-volet\" id=\"q-reliquat\">\n\t\t\t\t\t<summary><h3>How do I know what is still owed on an order?<\/h3><\/summary>\n\t\t\t\t\t<div class=\"cl-volet__corps\">\n\t\t\t\t\t\t<p>By monitoring inputs, outputs and site remainders. It shows, reference by reference, what has been delivered and what is still missing for an ongoing project.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/details>\n\n\t\t\t\t<details class=\"cl-volet\" id=\"q-poids\">\n\t\t\t\t\t<summary><h3>Our products are billed by weight. Is that catered for?<\/h3><\/summary>\n\t\t\t\t\t<div class=\"cl-volet__corps\">\n\t\t\t\t\t\t<p>The software manages product weights with gross and net weights and tare calculation, in addition to the number of orders and the number of pieces ordered. The figure follows the reference through to the delivery note.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/details>\n\n\t\t\t\t<details class=\"cl-volet\" id=\"q-preparation\">\n\t\t\t\t\t<summary><h3>Who prepares the list before dispatch?<\/h3><\/summary>\n\t\t\t\t\t<div class=\"cl-volet__corps\">\n\t\t\t\t\t\t<p>Order preparation slips are created automatically. The list is not manually recompiled before each dispatch, which removes the most common source of error at this stage.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/details>\n\n\t\t\t\t<details class=\"cl-volet\" id=\"q-facture\">\n\t\t\t\t\t<summary><h3>Mandatory invoice details are changing. What should you do?<\/h3><\/summary>\n\t\t\t\t\t<div class=\"cl-volet__corps\">\n\t\t\t\t\t\t<p>The content of an invoice is determined by regulations, and the list changed on 1st September 2026. The best approach is to review together what your system currently produces, rather than discovering it on an invoice that has already been sent.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/details>\n\n\t\t\t\t<details class=\"cl-volet\" id=\"q-externalise\">\n\t\t\t\t\t<summary><h3>We have outsourced order management. Should we reverse it?<\/h3><\/summary>\n\t\t\t\t\t<div class=\"cl-volet__corps\">\n\t\t\t\t\t\t<p>It\u2019s a trade-off, not a rule. By taking management back in-house with dedicated software, you keep control over the entire supply chain and save on the service provider\u2019s fees. How much time it requires depends on your volume, and that\u2019s what needs to be costed out before making a decision.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/details>\n\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"cl-section\">\n\t<div class=\"cl-conteneur\">\n\t\t<div class=\"cl-encart\">\n\n\t\t\t<h2>Talk about your orders<\/h2>\n\n\t\t\t<p>The choice of an order management software is based on real-life cases, not on a list of features. Tell us how many orders you process per month, whether you sell, rent or both, and which documents you currently produce by hand. The full range is presented on the <a href=\"\/en\/solutions-logicielles-contact\/\">Contact software solutions<\/a>.<\/p>\n\n\t\t\t<div class=\"cl-boutons\">\n\t\t\t\t<a class=\"cl-bouton cl-bouton--plein\" href=\"\/en\/contactez-nous\/\">Request a demonstration<\/a>\n\t\t\t\t<a class=\"cl-bouton cl-bouton--contour\" href=\"tel:+33442586412\">04 42 58 64 12<\/a>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Sur cette page Ce que fait le logiciel Le co\u00fbt d\u2019une commande ressaisie Les documents produits Du devis \u00e0 la livraison Commandes et stock C\u00f4t\u00e9 achat et r\u00e9approvisionnement Selon votre activit\u00e9 Questions\u2026<\/p>","protected":false},"author":8,"featured_media":51104,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"inline_featured_image":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"cl_sous_titre":"La gestion des commandes va de l\u2019achat jusqu\u2019\u00e0 la livraison chez le client. Un logiciel de gestion des commandes fait que la donn\u00e9e est saisie une fois, \u00e0 la commande, et que chaque document suivant reprend le pr\u00e9c\u00e9dent sans \u00eatre recopi\u00e9.","cl_bandeau_boutons":"<a class=\"cl-bouton cl-bouton--plein\" href=\"\/contactez-nous\/\">Demander une d\u00e9monstration<\/a><a class=\"cl-bouton cl-bouton--contour\" href=\"#en-bref\">Ce que fait le logiciel<\/a>","footnotes":""},"class_list":["post-51091","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/pages\/51091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/comments?post=51091"}],"version-history":[{"count":7,"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/pages\/51091\/revisions"}],"predecessor-version":[{"id":51606,"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/pages\/51091\/revisions\/51606"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/media\/51104"}],"wp:attachment":[{"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/media?parent=51091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}