{"id":51320,"date":"2025-07-01T15:49:20","date_gmt":"2025-07-01T13:49:20","guid":{"rendered":"https:\/\/www.computerline.fr\/?page_id=51320"},"modified":"2026-09-14T10:20:46","modified_gmt":"2026-09-14T08:20:46","slug":"faq-logiciel-de-gestion","status":"publish","type":"page","link":"https:\/\/www.computerline.fr\/en\/faq-logiciel-de-gestion\/","title":{"rendered":"FAQ Gestion Software"},"content":{"rendered":"<p>You are looking for management software, and you want to know what you are letting yourself in for. Here are the twelve questions we are asked most often about <strong>Contact<\/strong>, with the answer in the very first sentence, followed by the details. A question that isn't listed there? <a href=\"\/en\/contactez-nous\/\">Write to us<\/a>\u00a0the response will come from an editor, not a robot.<\/p>\n\n<nav class=\"cl-sommaire\" aria-label=\"Page contents\">\n\t<p class=\"cl-oeil\">The 12 questions<\/p>\n\t<ul>\n\t<li><a href=\"#tailles\">Micro-business or SME?<\/a><\/li>\n\t<li><a href=\"#negoce-location\">Trading and leasing<\/a><\/li>\n\t<li><a href=\"#sur-mesure\">Tailor to your profession<\/a><\/li>\n\t<li><a href=\"#excel\">Quit Excel<\/a><\/li>\n\t<li><a href=\"#mise-en-place\">Setup and monitoring<\/a><\/li>\n\t<li><a href=\"#acces-distance\">Remote access<\/a><\/li>\n\t<li><a href=\"#comptabilite\">Transfer to accounting<\/a><\/li>\n\t<li><a href=\"#documents\">Finding one's documents<\/a><\/li>\n\t<li><a href=\"#sauvegardes\">Data backup<\/a><\/li>\n\t<li><a href=\"#assistance\">Daytime assistance<\/a><\/li>\n\t<li><a href=\"#mailing\">Mailshots and prospecting<\/a><\/li>\n\t<li><a href=\"#modules\">Open the modules on a rolling basis<\/a><\/li>\n\t<\/ul>\n<\/nav>\n\n<figure>\n\t<img decoding=\"async\" class=\"wp-image-51104\" src=\"\/wp-content\/uploads\/2022\/11\/logiciel-gestion-des-commandes-980x617.png\" alt=\"Mains sur le clavier d\u2019un ordinateur portable, entour\u00e9es d\u2019ic\u00f4nes de documents et de dossiers, pour illustrer la gestion documentaire d\u2019un logiciel de gestion\" width=\"980\" height=\"617\" srcset=\"https:\/\/www.computerline.fr\/wp-content\/uploads\/2022\/11\/logiciel-gestion-des-commandes-980x617.png 980w, https:\/\/www.computerline.fr\/wp-content\/uploads\/2022\/11\/logiciel-gestion-des-commandes-300x189.png 300w, https:\/\/www.computerline.fr\/wp-content\/uploads\/2022\/11\/logiciel-gestion-des-commandes-768x484.png 768w, https:\/\/www.computerline.fr\/wp-content\/uploads\/2022\/11\/logiciel-gestion-des-commandes-480x302.png 480w, https:\/\/www.computerline.fr\/wp-content\/uploads\/2022\/11\/logiciel-gestion-des-commandes.png 1024w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/>\n\t<figcaption>Quotes, contracts, invoices and attachments stored in the same place as the client they relate to.<\/figcaption>\n<\/figure>\n\n<div class=\"cl-faq cl-volets\">\n\n<details class=\"cl-volet\" id=\"tailles\">\n\t<summary><h2>Is the Contact software suitable for both micro-enterprises and SMEs?<\/h2><\/summary>\n\t<div class=\"cl-volet__corps\">\n<p>Yes, Contact \u00e9quipe is suitable for both sole traders and multi-branch companies. It is multi-user, multi-company, multi-currency and multi-language, available in French, English and other languages upon request. You open the <a href=\"\/en\/solutions-logicielles-contact\/\">modules<\/a> you need, and it grows with your business without forcing you to change tools.<\/p>\n\t<\/div>\n<\/details>\n\n<details class=\"cl-volet\" id=\"negoce-location\">\n\t<summary><h2>Does Contact manage trading and rental within a single software package?<\/h2><\/summary>\n\t<div class=\"cl-volet__corps\">\n<p>Yes, both activities live in the same interface. Quotes, purchase orders, delivery notes, returns, invoices, inventory and customers are tracked there, whether you sell or rent. This is true for the <a href=\"\/en\/logiciel-location-materiel\/\">equipment hire<\/a>, for the <a href=\"\/en\/logiciel-de-gestion-location-materiel-evenementiel\/\">event equipment<\/a> as for the <a href=\"\/en\/solutions-logicielles-contact\/logiciel-contact-negoce\/\">wholesale of supplies<\/a>.<\/p>\n\t<\/div>\n<\/details>\n\n<details class=\"cl-volet\" id=\"sur-mesure\">\n\t<summary><h2>Can the management software be adapted to our profession?<\/h2><\/summary>\n\t<div class=\"cl-volet__corps\">\n<p>Yes. After studying your requirements, ComputerLine develops bespoke modules or specific features for the software especially for you. You keep all the functions of the standard management software and add those missing from your organisation. This is what is made possible by a human-scale structure that has been developing its own software since 1987.<\/p>\n\t<\/div>\n<\/details>\n\n<details class=\"cl-volet\" id=\"excel\">\n\t<summary><h2>Why move from Excel to management software?<\/h2><\/summary>\n\t<div class=\"cl-volet__corps\">\n<p>Because a spreadsheet centralises nothing: each file lives on its own and duplicates appear quickly. Management software brings together clients, documents, stock and invoicing in one place. The <a href=\"https:\/\/www.impots.gouv.fr\/professionnel\/je-decouvre-la-facturation-electronique\" target=\"_blank\" rel=\"noopener\">electronic invoicing between businesses<\/a> is compulsory for receiving from 1 September 2026, and will be for issuing by very small, small and medium-sized enterprises on 1 September 2027. A spreadsheet allows neither the receipt nor the issuance of an invoice in a structured format.<\/p>\n\t<\/div>\n<\/details>\n\n<details class=\"cl-volet\" id=\"mise-en-place\">\n\t<summary><h2>How do the set-up and support work?<\/h2><\/summary>\n\t<div class=\"cl-volet__corps\">\n<p>The installation, <a href=\"\/en\/formation-logiciel-contact\/\">formation<\/a> and the monitoring are provided by ComputerLine, a training organisation registered with the prefecture of the Provence-Alpes-C\u00f4te d\u2019Azur region under number 93132385313. The most important part happens beforehand, regarding the structure of your catalogue: that is what dictates the rest. Afterwards, the team that responds to you is the one that develops the software, in Meyreuil.<\/p>\n\t<\/div>\n<\/details>\n\n<details class=\"cl-volet\" id=\"acces-distance\">\n\t<summary><h2>Do you need to install Contact on each workstation, or can it be accessed remotely?<\/h2><\/summary>\n\t<div class=\"cl-volet__corps\">\n<p>Both are possible. Contact is used as a Windows Remote Desktop, and it can be hosted in the cloud on a shared server, with as many sessions as needed. Your teams can then access it from any connected workstation, with no local installation to maintain on each machine.<\/p>\n\t<\/div>\n<\/details>\n\n<details class=\"cl-volet\" id=\"comptabilite\">\n\t<summary><h2>Do invoices go straight into the accounts without manual re-entry?<\/h2><\/summary>\n\t<div class=\"cl-volet__corps\">\n<p>Yes. All customer and supplier invoices, as well as payments, are transferred directly into your accounting system or that of your accountant, without any re-entry. The customer schedule shows what you are owed, and the VAT return can be generated from the same management software.<\/p>\n\t<\/div>\n<\/details>\n\n<details class=\"cl-volet\" id=\"documents\">\n\t<summary><h2>Can you access your documents from the software?<\/h2><\/summary>\n\t<div class=\"cl-volet__corps\">\n<p>Yes, Contact's document management allows you to store, organise and search all your documents. Word and Excel are directly integrated, and commercial and administrative operations are centralised in one single file. You look for a document starting from the client or the case, not within a folder tree.<\/p>\n\t<\/div>\n<\/details>\n\n<details class=\"cl-volet\" id=\"sauvegardes\">\n\t<summary><h2>How are our data backed up?<\/h2><\/summary>\n\t<div class=\"cl-volet__corps\">\n<p>On Cloud hosting, automatic backups are built into the service: you have neither a procedure to run nor media to change. If you prefer to host Contact on your own server, the backup remains your responsibility, and this is something to agree with us prior to implementation.<\/p>\n\t<\/div>\n<\/details>\n\n<details class=\"cl-volet\" id=\"assistance\">\n\t<summary><h2>What happens when you have a problem in the middle of the day?<\/h2><\/summary>\n\t<div class=\"cl-volet__corps\">\n<p>You call, and support takes over. ComputerLine provides telephone support and remote maintenance assistance: with AnyDesk, the technician takes control of your workstation and sees exactly what you see. Your computer is taken over remotely, with no call-out required and no need to wait until the next day.<\/p>\n\t<\/div>\n<\/details>\n\n<details class=\"cl-volet\" id=\"mailing\">\n\t<summary><h2>Can mailings be sent from the management software?<\/h2><\/summary>\n\t<div class=\"cl-volet__corps\">\n<p>Yes, the KEY MAILING module serves your prospecting or information campaigns. The selection is multi-criteria, by activity or geographical criteria, and mailings are sent by post, fax or email, with a link to Word. An internal messaging module completes the package for exchanges between colleagues.<\/p>\n\t<\/div>\n<\/details>\n\n<details class=\"cl-volet\" id=\"modules\">\n\t<summary><h2>Should all modules be opened right from the start?<\/h2><\/summary>\n\t<div class=\"cl-volet__corps\">\n<p>No. Contact consists of a rentals module, a sales module, a purchasing module and a files module, and you only activate the ones you need. More specific needs, such as <a href=\"\/en\/logiciel-de-location-materiel-btp\/\">plant hire<\/a> or there <a href=\"\/en\/contact-logiciel-de-gestion-de-stocks\/\">stock control<\/a>, open when business requires it.<\/p>\n\t<\/div>\n<\/details>\n<\/div>\n\n<div class=\"cl-encart\">\n\n\t<h2>Is your question not on the list?<\/h2>\n\n\t<p>Twelve answers do not cover twelve jobs. Tell us what you are managing today and what is blocking you, and we will reply regarding your specific case.<\/p>\n\n\t<div class=\"cl-boutons\">\n\t\t<a class=\"cl-bouton cl-bouton--plein\" href=\"\/en\/contactez-nous\/\">Request a demonstration<\/a>\n\t\t<a class=\"cl-bouton cl-bouton--contour\" href=\"tel:+33442586412\">04 42 58 64 12<\/a>\n\t<\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>You are looking for management software, and you want to know what you are letting yourself in for. Here are the twelve questions we are most often asked about Contact, along with the answers...<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"inline_featured_image":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"cl_sous_titre":"","cl_bandeau_boutons":"","footnotes":""},"class_list":["post-51320","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/pages\/51320","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/comments?post=51320"}],"version-history":[{"count":6,"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/pages\/51320\/revisions"}],"predecessor-version":[{"id":51611,"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/pages\/51320\/revisions\/51611"}],"wp:attachment":[{"href":"https:\/\/www.computerline.fr\/en\/wp-json\/wp\/v2\/media?parent=51320"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}