TERMS AND CONDITIONS OF SALE

Current version dated 28/07/2025

These General Conditions of Sale (hereinafter the «GCS») are entered into between the company COMPUTERLINE (hereinafter referred to as «COMPUTERLINE»), registered in the Aix-en-Provence Trade and Companies Register under number B 341 869 113, having its registered office at Technopôle du Moulin, Bâtiment 2 Canet Bachasson, 13590 Meyreuil, and any customer as defined, hereinafter referred to as the «Customer»,

Hereinafter individually referred to as the «Party», and collectively as the «Parties».

The General Terms and Conditions apply to any service provided by COMPUTERLINE to the Client, as set out herein.

Before placing any order for a Training Course as defined in Article 1, the Client undertakes to read, agree to and comply with the T&Cs.

COMPUTERLINE makes the T&Cs available to the Client from its website page: www.computerline.fr. COMPUTERLINE will also provide the T&Cs to the Client when issuing a quote. The Client may, at any time, expressly request the T&Cs from COMPUTERLINE, which will provide them by sending the appropriate URL link.

Article 1 – Definitions

TCs: refers to these present terms and conditions of sale relating to the service provided by COMPUTERLINE to the Client.

COMPUTERLINE: refers to COMPUTERLINE, an IT services company founded in 1987, which develops CRM and ERP software (customer relationship management, document management, business management), as well as a consultancy and professional training organisation that implements and delivers in-house training programmes, provides coaching support to directors and managers, and designs and sells adult learning materials (engineering) throughout the country, either independently or in partnership with third parties.

Client: means any natural or legal person, whether public or private, acting for purposes falling within the scope of their commercial, industrial, craft, professional or agricultural activities, including where they act in the name of or on behalf of another professional, as defined in the introductory article of the Consumer Code, and who commissions a training course from COMPUTERLINE.

Training: means any training, coaching, adult learning content (design) and/or professional development support and, more generally, any services provided by COMPUTERLINE to the Client, as detailed in the quotation and/or the service order attached to the General Terms and Conditions.

The Training is provided by COMPUTERLINE to the Client in return for the fee set out in the quotation and/or the service order referred to above, which was previously drawn up and sent to the Client.

Article 2 – Purpose and scope

These General Terms and Conditions set out the terms applicable to training courses delivered by COMPUTERLINE on behalf of the Client. Any order placed with COMPUTERLINE implies unreserved acceptance of these General Terms and Conditions. These terms take precedence over any other document issued by the Client, in particular any general terms and conditions of purchase.

Article 3 – Implementation arrangements

For each proposed intervention, COMPUTERLINE undertakes to provide the Client with two copies of a quote, one of which is to be forwarded, where necessary, to the relevant Skills Operator (OPCO) for the funding of the Training costs when relevant to the specific case in point.

The Customer undertakes to return the second copy to COMPUTERLINE, duly completed, dated and signed, bearing the Customer’s stamp, where applicable, and the handwritten words «Agreed».

The Client’s acceptance of the quotation constitutes an order for the relevant training course.

At the end of the training course, a certificate of attendance or completion will be provided to the Client and, where the course is funded by an OPCO or a CPF, all documents relating to the funding of the session.

COMPUTERLINE shall agree with the Client on the locations, dates and times of the Training sessions.

To this end, the Parties undertake to use their best endeavours to organise the training.

Each Party undertakes to respond to the other Party's requests as promptly as possible and to provide the necessary information, in particular regarding the documents to be provided in order to comply with the obligations relating to QUALIOPI and to enable the proper organisation, smooth running and monitoring of the Training. To this end, the Client, when engaging COMPUTERLINE in its capacity as a subcontractor, undertakes to provide COMPUTERLINE with all the documents required to be presented in the event of a QUALIOPI inspection or audit as soon as possible.

In the event of the Customer’s failure to perform or improper performance of their obligation, the Customer shall be liable to COMPUTERLINE, without the need for prior formal notice and/or any other prior notification, a penalty of 10% of the price of the relevant Training Course provided to the Client by COMPUTERLINE.

Article 4 – Prices, invoicing and payment

Any training course that has commenced must be paid for in full. Unless otherwise stated in the quotation, the trainer’s travel, accommodation and meal expenses shall be added to this amount, subject to the provision of supporting documents and up to a limit agreed in advance of the training course between the Parties in the quotation.

The prices of the Training Courses are stated in euros excluding tax, to which will be added the applicable VAT rate in force for the Client depending on the country in which they are established (France, European Union or foreign country).

Once the training course has been completed, an invoice will be sent to the Client, stating the price excluding VAT and the amount due in respect of the applicable VAT, where applicable.

Invoices are payable to COMPUTERLINE upon receipt of the invoice following completion of the training course, unless otherwise specified in the quotation.

In the event of non-payment of the full amount of any invoice within 30 days of the date of receipt of the invoice, penalties equal to three (3) times the statutory interest rate in force on the date of the order, as well as a fixed compensation payment for recovery costs amounting to forty (40) euros, shall be automatically payable without the need for prior notice.

Furthermore, in the event of failure to pay a due invoice in full, following a formal notice that has remained unheeded within eight (8) working days of its receipt, COMPUTERLINE reserves the right to suspend any ongoing and/or forthcoming training courses.

Finally, COMPUTERLINE reserves the right to refuse any registration for a Training Course and/or Training Course order and to suspend the performance of its own obligations until the remaining balance due is paid in full, without incurring any liability. The limitation period for the recovery of any sum due to COMPUTERLINE by the Client shall run from the date on which payment of the invoice is due from the Client.

Payment by an OPCO

Where the cost of the training course is covered by the skills provider (OPCO) to which the Client belongs, it is the Client’s responsibility to:

• Submit an application for funding before the course begins and ensure that your application has been approved; ;
• Clearly state on the quotation that funding is being sought from an OPCO; ;
• Send COMPUTERLINE a copy of the agreement to cover the costs as soon as you receive it; ;
• Ensure that payment is successfully completed by the organisation they have designated.

In the event that the OPCO pays only part of the training fee, the balance will be invoiced to the Client. If COMPUTERLINE has not received confirmation of payment from the OPCO by the first day of the training course, the Client will be invoiced for the full cost of the training course.

The fact that the OPCO does not cover the cost of the training course does not release the Client from the obligation to pay COMPUTERLINE the full amount for the training course.

Article 5 – Postponement and cancellation conditions

5.1 Any request to postpone participation in a Training course may be made by the Client, provided that a written and reasoned request is sent to COMPUTERLINE at least fifteen (15) days before the start date of the Training course. In this event, and provided that the Client takes the postponed Training course, the Client shall not be liable for the cancellation penalties detailed below, with the exception of costs advanced by COMPUTERLINE in order to provide the postponed Training course.

5.2 Cancellation of a Training Course shall not be invoiced and/or shall not result in any penalty being charged to the Client, provided that COMPUTERLINE is notified at least fifteen (15) working days before the scheduled date and time of the start of the Training Course. Any cancellation must be notified by email, with proof of receipt, to the following address: contact@computerline.fr. .

In the event of cancellation between the tenth and fifteenth working days prior to the date of the training course, the Client shall pay COMPUTERLINE a cancellation penalty amounting to 50% of the full cost of the training course.

In the event of cancellation less than seven (7) working days before the start of the training course, the Client shall pay COMPUTERLINE the full amount for the training course.

In any event, the costs advanced by COMPUTERLINE in order to provide a training course postponed and/or cancelled by the Client shall be payable. These costs include, in particular, train tickets and accommodation booked and paid for by COMPUTERLINE prior to the Client's postponement and/or cancellation.

5.3 COMPUTERLINE undertakes to inform the Client of any event preventing it from providing Training, as soon as possible, by email with acknowledgement of receipt.

In this event, COMPUTERLINE undertakes to use its best endeavours to postpone the Training. No compensation shall be payable to the Client in the event of the Training being postponed and/or if the Client refuses for the Training to be postponed to a later date.

If the Training is cancelled by COMPUTERLINE, without the latter being able to postpone it to a later date, no compensation shall be due to the Client.

However, in the event that the Parties agree, in the quotation, on an advance payment for the Training, COMPUTERLINE undertakes to refund this advance to the Client after deduction of the costs already incurred for the Training. COMPUTERLINE shall produce the invoices it has paid in advance for the organisation of the Training.

Article 6 – Intellectual property

The Training Materials (hereinafter the «Materials»), in whatever form (paper, digital, electronic, etc.), existing or future, are the exclusive property of COMPUTERLINE.

Only a one-off personal right of use for the purposes of the Training, to the exclusion of any transfer of intellectual property rights of any kind whatsoever, is granted in respect of the Materials by COMPUTERLINE to the Client. In this regard, the latter is prohibited from exploiting, in particular for commercial purposes, directly and/or indirectly, the Materials made available to it by COMPUTERLINE.

He also refrains from communicating the Materials, in any way whatsoever, to third parties.

The Media may not in any way, even partially, be the subject of reproduction, representation, loan, exchange or assignment, total or partial extraction of data and/or transfer to another medium, modification, adaptation, arrangement or transformation.

The Customer is therefore prohibited, in any way whatsoever, including partially, from reproducing, representing, lending, exchanging or transferring, extracting data totally or partially and/or transferring to any other medium, modifying, adapting, arranging or transforming the Media.

Article 7 – Communication

The Client authorises COMPUTERLINE to mention their collaboration on any promotional medium of its choice such as, but not limited to, the COMPUTERLINE website, social media channels affiliated with COMPUTERLINE, as well as any public promotional communication, by any current or future means of communication.

Article 8 – Protection of personal data

COMPUTERLINE commits to complying with the applicable regulations in force regarding the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018 (hereinafter the «GDPR»).

For the purposes of this agreement, COMPUTERLINE shall process the Customer's personal data. It consequently acts as data controller.

To this end, the following is specified:

8.1 Purposes of the processing

The Customer is informed, and undertakes to inform its employees, where applicable, that COMPUTERLINE processes personal data in order to enable it to manage, invoice, collect payments made via its website, monitor its contractual relationship with the Customer and build up a customer database. These processes also aim to ensure compliance with COMPUTERLINE's legal and regulatory obligations for this purpose.

8.2 Data collected

The personal data subject to this processing are the first name, surname, email address, telephone number, billing data and postcode of the natural persons representing the Client, including its employees where applicable, with whom COMPUTERLINE will be in contact as part of the performance of the Service.

8.3 Basis and recipients

The processing of personal data is necessary for the purposes of performing the contractual relationship between the Customer and COMPUTERLINE.

The processed data are intended, as necessary, for the authorised departments of COMPUTERLINE, the departments responsible for auditing (such as the accountant), and any subcontractors of COMPUTERLINE.

8.4 No assignment and transfers

Personal data shall not be subject to any transfer, rental or exchange for the benefit of third parties. By way of exception, they may be disclosed to any partners of COMPUTERLINE in charge of the processing, management and payment of the Training.

8.5 Exercise of data subjects' rights

The data subject has the right of access, rectification, objection, restriction (meaning their data is temporarily rendered inaccessible), and erasure of their personal data, as well as a right to data portability.

By exercising their right to data portability, the data subject may choose between (i) retrieving the personal data concerning them that they have provided to COMPUTERLINE or (ii) transmitting it to another controller, provided that the processing of such data is carried out using automated processes. The delivery or transmission will be made in a structured, commonly used and machine-readable format.

To exercise their rights, the data subject is required to send an email to COMPUTERLINE at the following address: Technopôle du Moulin, Bâtiment 2 Canet Bachasson, 13590 Meyreuil. Each request must be accompanied by proof of identity. In the event of reasonable doubt as to the identity of the requesting person, additional information necessary to confirm their identity may be requested.

In the event of requests that are manifestly unfounded, excessive or repetitive, COMPUTERLINE reserves the right to refuse to act on them.

Upon acknowledgement of receipt of the Customer’s request by COMPUTERLINE within one month of the request being made, and in the absence of a favourable response from COMPUTERLINE within a maximum of one (1) month from the date of the request, the Customer is informed that they have the right to lodge a complaint with the CNIL regarding their personal data via the CNIL’s online complaints platform, accessible at the following address: https://www.cnil.fr/fr/plaintes and/or by post to the following address: CNIL – Commission nationale de l’informatique et des libertés, 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07.

8.6 Data retention period

Personal data is kept for the entire duration of the contractual relationship between the Client and COMPUTERLINE. It is subsequently archived for a period of five (5) years for evidentiary purposes and ten (10) years for billing data.

8.7 Data security

COMPUTERLINE ensures the security of personal data by implementing enhanced organisational and technical security measures.

8.8 Declaration

By accepting these terms, the Client declares and guarantees that they have informed the data subjects, and in particular their employees, where applicable, of these provisions.

Article 9 – Non-solicitation clause for personnel and/or subcontractors of COMPUTERLINE

The Client undertakes not to poach and/or employ any COMPUTERLINE staff and/or subcontractors who have taken part in the Training, for the entire duration of the Training and for two calendar years following the end date of the contractual relationship.

In the event of non-compliance with this obligation, the Client shall pay COMPUTERLINE, as a penalty clause, compensation equal to twice the amount billed for the provision of the Training by COMPUTERLINE.

Article 10 – Liability

10.1 The training provided by COMPUTERLINE to the Client complies with the description given in the quote.

As part of the delivery of the Training course, COMPUTERLINE is bound by a best-endeavours obligation to provide training that meets the request and needs specified by the Client.

It shall be the Customer’s responsibility to prove and provide evidence of any non-conformity.

10.2 The Client is solely responsible for the correct wording of their request and the supporting documents allowing COMPUTERLINE to offer them the Training best suited to their request.

10.3 COMPUTERLINE’s liability may only be incurred in the event of proven fault or negligence, and is limited to direct losses suffered by the Client, to the exclusion of any indirect loss of any nature whatsoever, such as, but not limited to, any loss of opportunity, loss of customers, loss of profit, loss of revenue, commercial prejudice or loss of data and/or files.

In any event, should COMPUTERLINE be held liable, the total amount of any sums payable by COMPUTERLINE shall not exceed the total price paid by the Client for the Training at the time of the event giving rise to the loss suffered by the Client.

Article 11 – Non-waiver

The fact that one of the Parties does not rely on a commitment by the other Party to any of the obligations referred to in the T&Cs and/or the quote shall not be interpreted for the future as a waiver of the obligation in question.

Article 12: Modification of the Terms and Conditions of Sale

COMPUTERLINE reserves the right to modify the T&Cs at any time. In particular, it reserves the right to modify and/or cease offering all or part of the Training course, subject only to the condition that this interruption does not occur while the Training course in question has not been completed.

Any amendments to the Terms and Conditions will be notified to the Customer via a notice on the COMPUTERLINE website and/or by email.

The applicable Terms and Conditions are those in force at the time of signing the Terms and Conditions.

Article 13 – Entirety of the Terms and Conditions of Sale

The General Terms and Conditions of Sale and the quotation constitute the entire agreement between the Parties. The latter shall prevail over any other agreement that may have been previously concluded between the Parties.

Article 14 – Governing law and jurisdiction

The T&Cs are governed by French law.

In the event of any dispute regarding the validity, interpretation and/or performance of the T&Cs, the Parties agree that the courts of Marseille shall have exclusive jurisdiction to judge the matter, or any other court that would have jurisdiction solely due to the Customer's status as a non-professional, where applicable.