You are looking for management software, and you want to know what you are letting yourself in for. Here are the twelve questions we are asked most often about Contact, with the answer in the very first sentence, followed by the details. A question that isn't listed there? Write to us the response will come from an editor, not a robot.
Is the Contact software suitable for both micro-enterprises and SMEs?
Yes, Contact équipe is suitable for both sole traders and multi-branch companies. It is multi-user, multi-company, multi-currency and multi-language, available in French, English and other languages upon request. You open the modules you need, and it grows with your business without forcing you to change tools.
Does Contact manage trading and rental within a single software package?
Yes, both activities live in the same interface. Quotes, purchase orders, delivery notes, returns, invoices, inventory and customers are tracked there, whether you sell or rent. This is true for the equipment hire, for the event equipment as for the wholesale of supplies.
Can the management software be adapted to our profession?
Yes. After studying your requirements, ComputerLine develops bespoke modules or specific features for the software especially for you. You keep all the functions of the standard management software and add those missing from your organisation. This is what is made possible by a human-scale structure that has been developing its own software since 1987.
Why move from Excel to management software?
Because a spreadsheet centralises nothing: each file lives on its own and duplicates appear quickly. Management software brings together clients, documents, stock and invoicing in one place. The electronic invoicing between businesses is compulsory for receiving from 1 September 2026, and will be for issuing by very small, small and medium-sized enterprises on 1 September 2027. A spreadsheet allows neither the receipt nor the issuance of an invoice in a structured format.
How do the set-up and support work?
The installation, formation and the monitoring are provided by ComputerLine, a training organisation registered with the prefecture of the Provence-Alpes-Côte d’Azur region under number 93132385313. The most important part happens beforehand, regarding the structure of your catalogue: that is what dictates the rest. Afterwards, the team that responds to you is the one that develops the software, in Meyreuil.
Do you need to install Contact on each workstation, or can it be accessed remotely?
Both are possible. Contact is used as a Windows Remote Desktop, and it can be hosted in the cloud on a shared server, with as many sessions as needed. Your teams can then access it from any connected workstation, with no local installation to maintain on each machine.
Do invoices go straight into the accounts without manual re-entry?
Yes. All customer and supplier invoices, as well as payments, are transferred directly into your accounting system or that of your accountant, without any re-entry. The customer schedule shows what you are owed, and the VAT return can be generated from the same management software.
Can you access your documents from the software?
Yes, Contact's document management allows you to store, organise and search all your documents. Word and Excel are directly integrated, and commercial and administrative operations are centralised in one single file. You look for a document starting from the client or the case, not within a folder tree.
How are our data backed up?
On Cloud hosting, automatic backups are built into the service: you have neither a procedure to run nor media to change. If you prefer to host Contact on your own server, the backup remains your responsibility, and this is something to agree with us prior to implementation.
What happens when you have a problem in the middle of the day?
You call, and support takes over. ComputerLine provides telephone support and remote maintenance assistance: with AnyDesk, the technician takes control of your workstation and sees exactly what you see. Your computer is taken over remotely, with no call-out required and no need to wait until the next day.
Can mailings be sent from the management software?
Yes, the KEY MAILING module serves your prospecting or information campaigns. The selection is multi-criteria, by activity or geographical criteria, and mailings are sent by post, fax or email, with a link to Word. An internal messaging module completes the package for exchanges between colleagues.
Should all modules be opened right from the start?
No. Contact consists of a rentals module, a sales module, a purchasing module and a files module, and you only activate the ones you need. More specific needs, such as plant hire or there stock control, open when business requires it.
Is your question not on the list?
Twelve answers do not cover twelve jobs. Tell us what you are managing today and what is blocking you, and we will reply regarding your specific case.